Frequently Asked Questions
Is The Hollowed Harvest Appropriate For Children?The Hollowed Harvest is not a scary event. Unlike a “Haunted House”, the Hollowed Harvest is an incredible Jack-O’-Lantern festival featuring beautifully carved and arranged pumpkins designed to wow audiences of all ages!
Can We Enter The Event With Tickets For A Different Day Or Time Slot?General Admission tickets are only good for the day and time slot noted on your ticket confirmation and checkout page. If your preferred time or day has sold out, we can not accommodate your request to use a different ticket. If flexibility matters to you, we recommend purchasing a VIP ticket which not only gives you the ability to just "show up" to any time-slot we are open, but gives you the ability to attend multiple times over the course of the same season! To learn more about the difference between General Admission (GA) and VIP, go to the "locations" tab on the site menu, pick your location and read more about the various ticketing options we offer.
Do We Need To Buy Tickets In Advance?Advance purchase of tickets are required for all Hollowed Harvest locations (Hartford, CT, Marshfield, MA, Lockport, NY). Hollowed Harvest: Wicked Labyrinth locations do however offer premium priced tickets available at the door (Salem, MA & Albany, NY).
How do VIP tickets work?When you purchase a VIP ticket to a Hollowed Harvest or Wicked Labyrinth location, you will automatically receive a digital ticket that will be sent to your email for you to present upon arriving at the event. When our gate staff scans your VIP ticket, they will issue you a souvenir badge that will make the benefits of a VIP pass exclusive solely to you. The badge will have your name on it, and a photo will be taken to pair with your badge digitally to ensure that only the purchaser may use the badge to gain access throughout the season. Please note that any abuse of the VIP pass, including sharing of a pass, will result in the termination of the VIP pass without the possibility of a refund.
Are Outside Food And Beverages Permitted?We do not permit guests to bring food or beverages into the Hollowed Harvest; however, some of our locations do have concessions available onsite for purchase during the event!
Do You Offer Refunds? All sales are final, we do not offer refunds.All sales are final, we do not offer refunds. In the event your ticket date is cancelled due to weather, technological issues, or some other unforeseen circumstance we will automatically upgrade your ticket such that it can be used "1" (one) time on any day we are open for the remainder of that calendar year season. That will be redeemable simply by showing up at the venue and presenting your ticket (which will still reflect the date/time you purchased previously). By purchasing a ticket to our events you agree to these terms and conditions.
I’m Interested In Becoming A Sponsor, What Should I Do?Those interested in sponsoring the Hollowed Harvest can either sign up on our website, reach out by phone at (518) 252-0755, or email us at email@example.com.
Is the event rain or shine?We are open rain or shine! In the event of extreme weather we do occasionally need to close for the evening. Should we close due to severe weather, per our non-refund/cancellation policy, your ticket will automatically be modified such that you can redeem it on any day/time we are open for the remainder of that calendar season for 1 admission to the event (per ticket). This is done automatically whenever we are forced to close due to severe weather or other occurrence meaning their is no need to reach out to customer support for assistance. If you are curious if we are currently open, please visit our weather update page which can be found here: Check Show Status.
Lost your tickets?
No need to reach out to customer service to get your tickets resent to your inbox. Instead, click the button next to the venue you bought your tickets for and our site will ask you to enter your email address to have your tickets resent. If you do not receive an email with your tickets within 15 minutes, simply provide your first and last name to the ticket attendant at the gate when you arrive and they can look up your ticket purchase - no need to reach out to customer service to verify.
Click the corresponding link below to resend your tickets:
Looking for the GPS address?
If you are looking for directions to the Hollowed Harvest (during event dates / hours ONLY), enter the desired event address listed below in your GPS:
Hollowed Harvest - Albany, NY
Address to be announced shortly.
Hollowed Harvest - Buffalo, NY
4487 Lake Av
Lockport, New York 14094
Hollowed Harvest - (Greater Hartford Area) Plymouth, CT
221 Mt Tobe Rd
Plymouth, CT 06782
Hollowed Harvest: Wicked Labyrinth - Salem, MA
1 Sewall St
Salem, MA 01970
Kindly note that policies cannot be waived by customer service, and we do not grant refunds as per our refund policy which can be viewed here.
Need to reach a human?
Please note that live support is offered on a limited basis. Due to large volumes of email/chat requests, we cannot guarantee that we will be able to respond to all inquiries when submitted.
Please send us an email OR a message through Facebook chat and allow us up to 2 business days to receive a reply before messaging us again. This allows us to better serve our customers, and avoid responding twice to the same concern. Also note that we respond to all messages on a first come, first served basis and therefore messaging us multiple times will not result in a faster reply.
We thank you in advance for your patience!
Hollowed Harvest and Hollowed Harvest's websites (the "Service") are operated by ("us", "we", or "our"). All headers used herein are provided for convenience of ease of reference purposes only.
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