Frequently Asked Questions

Lost your tickets?


No need to reach out to customer service to get your tickets resent to your inbox. Instead, click the button next to the venue you bought your tickets for and our site will ask you to enter your email address to have your tickets resent. If you do not receive an email with your tickets within 15 minutes, please reach out to us via Facebook Messenger for further assistance. Please note that average response times are greater than 24 hours.

Click the link below resend your tickets


Altamont Fair - General Admission

Altamont Fair - VIP

Camp Mattatuck - General Admission

Camp Mattatuck - VIP

Niagara County Fairgrounds - General Admission

Niagara County Fairgrounds - VIP

Sunshine Campus - General Admission

Sunshine Campus - VIP

The Bridge at 211 - General Admission

The Bridge at 211 - VIP


Looking for the GPS address?

If you are looking for directions to the Hollowed Harvest (during event dates / hours ONLY), enter the desired event address listed below in your GPS:


Hollowed Harvest - Altamont, NY

Rt 146 and Arlington St.

Altamont, New York 12009

*The Altamont Fair is not responsible for cancellations or corrections with ticketing.


Hollowed Harvest - Buffalo, NY

4487 Lake Avenue

Lockport, New York 14094


Hollowed Harvest - Rochester, NY

809 5 Points Rd

Rush, NY 14543


Hollowed Harvest - (Greater Hartford Area) Plymouth, CT

221 Mt Tobe Rd

Plymouth, CT 06782


Hollowed Harvest: Wicked Labyrinth - Salem, MA

2211 Bridge Street

Salem, MA 01970


Have a question? Please see our FAQ section before reaching out. It can be accessed here.


Kindly note that policies cannot be waived by customer service, and we do not grant refunds as per our refund policy which can be viewed here.


Need to reach a human?





Please note that live support is offered on a limited basis. Due to large volumes of email/chat requests, we cannot guarantee that we will be able to respond to all inquiries when submitted.


Please send us an email OR a message through Facebook chat and allow us up to 2 business days to receive a reply before messaging us again. This allows us to better serve our customers, and avoid responding twice to the same concern. Also note that we respond to all messages on a first come, first served basis and therefore messaging us multiple times will not result in a faster reply.


We thank you in advance for your patience!

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using any of BOLD Media's websites including, but not limited to this website.


Hollowed Harvest and Hollowed Harvest's websites (the "Service") are operated by ("us", "we", or "our"). All headers used herein are provided for convenience of ease of reference purposes only.


Your access to and use of the Service is conditioned on your unconditional acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. If you do not agree with these terms and conditions, exit the website immediately without purchasing any service or item from our website.