Frequently Asked Questions
Lost your tickets?
No need to reach out to customer service to get your tickets resent to your inbox. Instead, click the button next to the venue you bought your tickets for and our site will ask you to enter your email address to have your tickets resent. If you do not receive an email with your tickets within 15 minutes, simply provide your first and last name to the ticket attendant at the gate when you arrive and they can look up your ticket purchase - no need to reach out to customer service to verify.
Click the corresponding link below to resend your tickets:
Looking for the GPS address?
If you are looking for directions to the Hollowed Harvest (during event dates / hours ONLY), enter the desired event address listed below in your GPS:
Hollowed Harvest - Albany, NY
Address to be announced shortly.
Hollowed Harvest - Buffalo, NY
4487 Lake Av
Lockport, New York 14094
Hollowed Harvest - (Greater Hartford Area) Plymouth, CT
221 Mt Tobe Rd
Plymouth, CT 06782
Hollowed Harvest: Wicked Labyrinth - Salem, MA
1 Sewall St
Salem, MA 01970
Kindly note that policies cannot be waived by customer service, and we do not grant refunds as per our refund policy which can be viewed here.
Need to reach a human?
Please note that live support is offered on a limited basis. Due to large volumes of email/chat requests, we cannot guarantee that we will be able to respond to all inquiries when submitted.
Please send us an email OR a message through Facebook chat and allow us up to 2 business days to receive a reply before messaging us again. This allows us to better serve our customers, and avoid responding twice to the same concern. Also note that we respond to all messages on a first come, first served basis and therefore messaging us multiple times will not result in a faster reply.
We thank you in advance for your patience!
Hollowed Harvest and Hollowed Harvest's websites (the "Service") are operated by ("us", "we", or "our"). All headers used herein are provided for convenience of ease of reference purposes only.
Your access to and use of the Service is conditioned on your unconditional acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. If you do not agree with these terms and conditions, exit the website immediately without purchasing any service or item from our website.